Passenger Services

Our Passenger Services department, which also offers CIP and VIP services by international standards, quality, and safety, aims to provide you with the highest level of comfort and satisfaction.
All our personnel working in our Passenger Services department receive comprehensive theoretical training and practical (OJT) training periodically supervised by their managers.
This allows us to provide you with the most up-to-date and perfect service at all times.

• Passenger and Baggage Check-in: We save your time with fast and easy check-in procedures.
• VIP Check-in: We offer personalized privileges and fast-track facilities.
• CIP Check-in: We ensure that you complete your check-in process in a cozy and comfortable environment.
• Joint Check-in: We offer check-in for multiple airlines from a single counter.
• Self Check-in: You can check in quickly and easily from our kiosks.
• Group Check-in: We offer special check-in facilities for large groups.
• Special Service Counter (Family Check-in): You can easily complete your check-in process at our counters specially designed for families.
• Check-in Counter for Families with Children: You can easily complete your check-in process at our counters that take into account the special needs of families with children.
  Travel Documents, Passport, and Visa Check: We check all documents required for your travel quickly and meticulously.
• Accommodation: If your flight is canceled or delayed, we offer you accommodation and food and beverages.
• Lost and Found: We will track and deliver your lost or found items.
• Transit Passenger Services: We offer special services for transit passengers.
• Boarding Denied: In cases where you are denied boarding, we provide you with the necessary information and alternative solutions.
  

Our Passenger Services department, which prioritizes customer satisfaction above all else, guarantees you a pleasant and comfortable travel experience.